Client Care Rep - Sales Support

Pittsfield, MA

Our Client Care Center’s Sales Support Team is growing. Our Client Care Representatives help our clients from the time they start looking for a vehicle online, through the time they are ready to come in and check out our inventory in person. As a Client Care Representative, you will work with your own client base on providing them with information to make shopping from anywhere an easy and enjoyable experience.

The Haddad Dealerships are family owned and locally operated. Haddad’s has an Employee First initiative, putting our employee’s quality work life balance at top of mind. We offer full benefits including health insurance, dental insurance, vision insurance, 401k and vacation time. We also have many advancement opportunities within the organization.

This position starts at $16/ hour plus a great monthly bonus program.

Job Responsibility Summary

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or text message)

• Manage inquiries that come in from our websites, respond in a timely fashion, and answer any questions clients may have on our inventory or services

• Coordinate appointments for customers to meet with product specialist

• Provide service to customers when they are looking to connect with members of our sales and service teams

• Exceed customer satisfaction expectations

• Work to hit monthly target goals and metrics

• Concurrently navigate multiple software applications and technologies

We are looking for someone with:

• Outstanding communication and relationship building skills

• Regular and reliable attendance

• High school diploma/GED or equivalent customer-facing work experience

• Previous customer service experience is a plus

• Must be Internet savvy, have good computer skills and excellent organizational skills